State Farm® Insurance Agent Hank Chol
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tony P
November 18, 2024
"The staff couldn't be nicer when they are signing you up. That's how sales works. Once it's time to part ways you will see their true nature. Unfortunately, State Farm makes you speak with their Agent regarding everything policy related so if you have an unresponsive or incapable agent (such as this one) you're stuck wasting your time trying to get anything resolved. I had the customer service @ State Farm message this agent multiple times regarding questions about my policy and eventually my cancellation/refund owed...crickets...no surprises. That's how they roll. If you want State Farm, I wouldn't recommend this location."
"Tony, we keep detailed logs of all our calls and customers but unfortunately, we can’t find any record of you or your policy. My team is more than happy to assist you or get you in touch with the correct agency, please give our office a call at (281) 469-5544 - Hank"
Shellie Tingle
November 1, 2024
"I couldn't be more satisfied with the level of service and support Jacobe Hernandez provided for my home and auto insurance. Jacobe’s knowledge and attention to detail were evident from the start. He took the time to understand my needs and walked me through every step of the process, ensuring I had the right coverage at a competitive rate. What sets Jacobe apart is his commitment to customer care and clear communication. I felt valued, not like "just another policy." Whether I had questions about policy details or needed assistance with claims, Jacobe was readily available with helpful insights and solutions. He made sure my family and property were well-protected without any hassle. If you’re looking for an insurance agent who genuinely cares and goes above and beyond, I highly recommend Jacobe Hernandez. His expertise and dedication to clients are truly exceptional!"
"Shellie, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Hank"
Kristyn Parada
September 21, 2024
"Jacoby was very professional, informative, and helpful! His customer services was great. He got me a great deal. He got us full coverage auto insurance, life insurance for me and my husband, and renters insurance for just a few dollars more than what I was paying w/ Geico for just auto insurance. We are so grateful for the time and efforts he put into working on policies!"
"Kristyn, thank you for taking the time to share such positive feedback with us! My team and I are always here to serve you and your insurance needs. We're grateful for you and your business! - Hank"
Will Dawson
August 28, 2024
"Brennan is great! Had a policy with him because of his service, will use him for the future also."
"Will, thank you for your kind review. We look forward to serving your insurance needs for years to come! - Hank"
Joyce Carter
July 3, 2024
"Hank and staff, especially Crystal worked diligently with me and my new husband to merge our seperate accounts into one. This allowed us to receive multiple discounts. The Jones family highly recommends Hank and his professional and knowledgeable staff."
"Joyce, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Hank"
Hamid Hejazifar
February 1, 2024
"Customer of Hank Chol for over several years, Kashia B. has provided the best customer service I've seen in a long time, very detailed oriented, anticipates my concerns based on initial questions, provides a comprehensive review of our discussions and adds a little more to the table. I'd love to see Kashia take on higher level roles and shift towards mentoring other agents to perform as well as she does. Bravo Zulu!"
"Hamid, your continued loyalty has been unmatched! My team and I could not be more thrilled to assist you in your time of need! We appreciate you and your business! Thank you for sharing. - Hank"
Kwokman Ching
January 27, 2024
"David and Ms Garcia are super helpful, they went above and beyond and found more savings for me. Thank you for your great service!"
"Kwokman, my team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - Hank "
Jose Garcia
January 5, 2024
"Worst experience in poor customer service and not taken care customer after calling for 4 days."
"Jose, thank you for giving me the opportunity to provide clarity regarding our holiday hours during our conversation. I apologize for the inconvenience this has caused. Taking care of each and every one of our customers with the utmost respect, time and attention is the number one priority of our agency. Thank you. - Hank"
Valencia Rucker
November 15, 2023
"I love this office for State Farm! They always give 5 star customer service and answer all of my questions. I’m never waiting for days to get quotes or get explanations on things I don’t understand. Whatever Mr. Hank is doing to keep his employees satisfied and engaged is definitely working because it comes out in how they treat you and the individualized service they provide. There are so many insurance companies out there but I really love the personal service I get from Daisy and the rest of the staff in this office."
"Valencia, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! - Hank"
Gena Hedger
November 7, 2023
"Kashia was so incredibly helpful and respectful. She listened to what I wanted and put together a home/auto bundled quote for me. After sending the quotes, she pointed out that I may want to consider liability insurance since I had a swimming pool. I appreciated her insight and was given an additional bundle discount for adding liability coverage. I didn't even realize I had a blind spot and now feel so much better that I have the proper level of coverage to protect my assets. Was impressed by her knowledge & great attitude. Also, they had the best deal and saved me over $600 - even AFTER I added the additional liability coverage! Highly recommend."
"Gena, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Hank"
Romee Ravara
October 24, 2023
"easy to call and all details have been taken care of."
"Romee, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Hank"
Jorge A. Delgado
September 14, 2023
"On my first visit to the office, the impression and treatment received by Hank and his team was super excellent."
"Jorge, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Hank"
Matthew Escamilla
August 27, 2023
"Had another insurance that was charging me a very high amount, But luckily I found State Farm. The lady that helped me out gave me a stress free rate and couldn’t have gone smoother. I’d recommend this insurance for younger adults for an affordable price."
"Matthew, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you for your recommendation! - Hank "
Alyssa Barona
July 28, 2023
"I’ve been with State Farm for about two years now and have been very happy throughout this whole time. Crystal is the best and has always made my experience with State Farm great! Crystal is quick and fast when it comes to responding back or helping me with any concerns I have!"
"Thanks Alyssa! Crystal is one of our best. Your continued loyalty means more to my team and I then I can express. Thank you again for trusting our State Farm Agency each day! - Hank "
Matthew Kern
July 24, 2023
"Big shout out to Hank Chol. Thanks for revealing how bad State Farm customer service is to me. Not only were me and my wife stranded in the middle of nowhere, not only did Hank personally guarantee we would be paid back the money we had to pay some weirdo so we could make it back to civilization, not only did the entire office have ignorance due to Hank’s under the table dealing and sudden, constant unavailability (3+ weeks out of the office back to back? Good job dodging my phone calls as well) to ensure he would never be held accountable, but apparently they also moved my coverage date to when I cancelled them so I wouldn’t receive any refund from the $300+ they charged us for 16 days of coverage. Like a shady slumlord, State Farm is there to stab you in the back and rummage through your pockets. To all those who say Hank treats you like family, I wonder what kind of family they had growing up. If your family were to try and overcharge you on everything and not do anything to help you when you need them, then yeah, that’s an accurate statement. I’d been with State Farm for going on ten years and all it took was Hank Chol and his incompetent troupe of minions to show me how bad the company is."
"Matthew, I apologize for the negative experience you have had with my agency. I take any complaint to heart as my customers, current, former and future, are my State Farm family. As you can see my other reviews show my agency's commitment to our customers and service, however, we are also human. We wish you the best with your next State Farm Agent. - Hank"
Donnie Gray
July 12, 2023
"Very polite and helpful"
"Thank you for the kind words, Donnie. We appreciate you and your business! - Hank "
Francis Nazzal
May 17, 2023
"Great customer service."
"Thank you for your kind review, Francis! My team and I appreciate your support. - Hank "
Adeline Garcia
May 10, 2023
"Thank you Daisy for the amazing service and always being able to answer all my questions"
"Adeline, thank you so much for choosing our agency, we're so happy to have you with us. - Hank"
Swiss
May 10, 2023
"Thanks to Kashia. I was paying $480 with Geico. now I'm paying $190 with State Farm and I’m Getting the same policy. 5 stars thank you very much. You save me money. 😎😎"
"Hello, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Hank"
Kristi Noel
April 28, 2023
"I LOVE THESE PEOPLE!!!!!!! Several times they have been my brain when I couldn’t even think!! GREAT PLACE!! HIGHLY RECOMMENDED THEM!!! They are my FAMILY!!! 💙💙💙"
"Thank you for the great review and recommendation of our office and team! We love you too, Kristi and we're always here to help! We appreciate your business. -Hank"
Jesus Gonzalez
April 11, 2023
"Im glad Daisy and Crystal helped they gave me the help I need"
"Jesus, thank you so much for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! - Hank "
Alyssa Barrera
April 11, 2023
"Daisy and Crystal are ALWAYS super helpful! any questions/concerns i have they are both always willing to help. super affordable prices and i never have any problems. I definitely recommend Hank Chol-State Farm Office to everyone!"
"Alyssa, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Hank"
CRISTII RRERA
April 11, 2023
"I would strongly recommend Hank Chol State Farm. The team always treat me like family. I love Daisy and Crystal super knowledgeable when I ask any question."
"Cristii, you’re the perfect match for my team and I. We appreciate you and your family trusting our team to handle your insurance needs. - Hank"
D G
April 5, 2023
"Car was Parked when it got hit in a parking lot. They placed that against me. Car was Parked at a airport and someone keyed it. They put that claim against me. Explain how those are my fault when both times the vehicle was parked??? So when I come back to Texas I got to change back to Texas and Texas insurance every 6 months. I work remotely and travel for work. They assumed that I lived in Florida because I am back n forth from Texas to Florida. I sent them an email with the mailing address for them to send my refund to. They didn't even bother to check the email that I sent to them with the correct mailing address on it. They just assumed and sent it to the wrong address. Then they opened a claim with out my approval.. I didn't even know about it until i called and asked what is this on my record. Be EXTREMELY CAUTIOUS WITH THIS LOCATION."
"Hi Dana, we take great pride in managing our customers’ account with the utmost professionalism. We apologize that you have lived in Florida for over two years and the Texas and Florida Departments of Insurance both require all insureds to have a policy specifically underwritten for the state in which you reside. It is unfortunate that you were not able to secure insurance in Florida due to your prior claims history. Regarding the claim in which you speak of, we cannot prevent a person that you are involved in an accident with from filing a claim against your policy. Our Agency does not file claims against our own insured but when another party files a claim against you, we must legally do the correct thing by law which is pass this information to our claims department, and allow them to do their investigation. Regarding your refund check, you policy’s cancelation request was submitted on the date you informed our agency, which was 15 days after you had started your other policy. We cannot handle requests if you do not inform us promptly. Also, on the date of your request, you did not inform us of your now 2nd address in Florida until 4 days after we had processed your refund, which had already been sent to your previous address on file. In short, if our agency had received a timely cancelation request and received all of the needed information to send your refund to the correct address in Florida (which means you do live in Florida) you would have received your refund 5 days after your request was processed. We pride ourselves in our customer service. Thank you. -Hank Chol"
Jason Hartman
March 28, 2023
"I've used Hank Chol and his team at State Farm for many years for home and vehicle insurance and have always received great service during those rare incident claims (vehicle wreck, storm damage to home etc.)."
"Jason, your trust in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Hank"