State Farm® Insurance Agent Hank Chol
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Abigail Chavez
June 10, 2026
"Very easy process thank you Jacoby you were very patient with my quote answered all of my questions. He started working on my quote in April and I finally decided to purchase today with life insurance and roadside included this month once again thank you so much."
"Thank you, Abigail, for your wonderful review! Welcome to our agency, and please let us know if we can help with anything in the future! - Hank"
Jacqueline Gonzalez
June 8, 2026
"I normally hate speaking to sales people of any kind, but Jacoby Hernandez was very cool, very respectful, he was laid back and allowed the conversation to feel very genuine . He listened to my concerns and looked in to all different possible options to make sure I would be satisfied if I decided to switch over to State Farm (I was formerly at Fred LOYA Insurance). We got a new policy and were very pleased. Thank you Jacoby!"
"Thank you, Jacqueline, for your wonderful 5-star review! Building genuine relationships and taking the time to understand each customer's concerns is exactly the experience we strive to provide. - Hank"
Joe Lopez
May 20, 2026
"Everyone is super helpful and informative Jacoby Hernandez helped me say 30% compare to what the other company big name company I was with for 15 years. 30% that’s a lot every month for years. Thank you Mr Hernandez I know I can count on you to give it me straight and giving me options for all my insurance needs. I’m a blue collar worker and money doesn’t grow on 🌲"
"Joe, Thank you so much for taking the time to share your great experience with Jacob and our State Farm team. It is our pleasure to assist you with all of your insurance needs, and I am glad to hear we helped you save! We are looking forward to working with you for many years to come. Cheers! - Hank"
cesar1529 martinez
April 30, 2026
"Jacoby Hernandez is the best agent to get insurance from life,auto,home their great and will find the best price for insurance people treat u like a money sign Jacoby treats u like family highly recommended"
"Thank you so much for the amazing review, Cesar! We’re thrilled to hear Jacoby provided such a positive experience and helped you find the right coverage for your needs. Treating customers with care and respect is something our team truly values. We appreciate your recommendation and are grateful to have you with our office! - Hank"
Ashley Witherspoon White
April 30, 2026
"Jacoby helped me through the process of setting up new home and auto insurance. He was very thorough in his explanations and extremely helpful throughout the process. He made the transition of insurance during a moving process much easier."
"Ashley, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Hank"
Abbie Guillen
April 24, 2026
"Jacoby Hernandez was very professional he assisted me with obtaining auto and life insurance. He is definitely one of the best agents to work with here at this office. I recommend Jacoby to anyone searching for a better rate on insurance."
"Thank you so much for your kind review, Abbie! We truly appreciate your recommendation and are glad you had such a positive experience with our office! - Hank"
Neal Baker
April 22, 2026
"Great experience writing new insurance with Jacoby Hernandez. An asset to this agency and to State Farm."
"Neal, thank you for your kind review! We truly appreciate your feedback and agree that he is a valuable part of our team. - Hank"
Kevin Costa
April 16, 2026
"Jacoby was great to work with. He was professional, efficient, and made the process of getting my new insurance set up while canceling my old policy smooth and stress free. I would highly recommend him to anyone in need of insurance assistance."
"Thank you for your kind review, Kevin! We appreciate your recommendation and you taking the time to share your experience! - Hank"
Dora Hermosillo
April 15, 2026
"Jacoby Hernandez was incredibly helpful and kind throughout the entire process. He was prompt, thorough, and took the time to provide multiple quote options, which I really appreciated. His level of customer service truly stood out. I’m very glad I made the switch to State Farm!"
"Dora, we truly appreciate you sharing your experience and are happy to have you with us! - Hank"
illeanna hernandez
April 8, 2026
"the whole process from start to finish was quick and easy, jacoby was very professional and attentive! we would recommend state farm for the experience and fair pricing"
"Illeanna, thank you for sharing your experience! We’re so glad to hear the process was smooth and easy from start to finish! - Hank"
Christina Stevenson
March 4, 2026
"Once they get your money you won’t hear from them again. If you want an office that will respond to your questions quickly (or at all), this is not the one to choose."
"Christina, thank you for your feedback. When you transferred your policies to Texas, our team completed a full policy review with you and helped rewrite your renters, auto, and personal articles policies to ensure everything was properly set up for Texas coverage.
During the months that followed, you reached out with questions about changes on your billing account. We contacted State Farm’s billing department on your behalf to request a detailed breakdown so we could provide you with accurate information. Unfortunately, we were still waiting on clarification when you asked that your policies be transferred to another agent, which we processed per your request.
Our goal is always to provide responsive and helpful service to every customer, and we regret that we were not able to get the answers you were looking for before the transfer occurred. We wish you the best with your new agent and appreciate the time you were with our office. -Hank"
Candid Conyea
March 3, 2026
"Great customer service!
Huge thanks to Jacoby for being consistent and making the process so smooth. It literally took under 30 minutes for me to enroll in auto and life insurance. He’s very knowledgeable and made sure I understood everything step by step.
Because of his professionalism and patience, I’m now a State Farm insurance customer — and I couldn’t be happier with my service. Highly recommend!"
"Candid, I’m happy to hear we could help you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Hank"
William Uceda
February 26, 2026
"James made insurance one of the most painless things possible! For many years just really couldn’t trust insurance companies always enticing and promising something but James just gave me the facts hit me with the numbers and let me know what was going to be covered and even worked with my budget to make me feel extremely heard and taken care of!"
"I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Hank"
Lindsay Soileau
February 26, 2026
"James was great! He saved me over $100/month on my auto insurance and bundled my renters insurance for even more savings. Highly recommend!"
"It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you, Lindsay! - Hank"
Jorge Sanchez
February 13, 2026
"Jacoby was absolutely awesome. He has helped me secure huge savings on my auto policy, and every time I need help or a change he helps me promptly. Can't say enough good things about how much he has helped and helped me save, and this is coming from someone who works in insurance myself. I highly recommend Jacoby for all of your insurance needs."
"Jorge, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Hank"
Braylon Sanders
January 12, 2026
"Ask for James, very knowledgeable and helpful. He was able to talk me through multiple policies and find what worked best for me, then bundled my policies and got me a great rate. Thank you James!"
"Braylon, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Hank"
Zuleyma aldana
November 18, 2025
"Thank you Jacoby Hernandez for helping me get the best price on Auto Insurance!"
"Zuleyma, thank you for trusting us! - Hank"
Martin Repinecz
July 18, 2025
"Hank was polite, professional, and helpful in helping my to make my best home and auto insurance choices."
"Martin, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Hank"
Michelle M.
June 19, 2025
"Jacobi was so helpful, knowledgeable, and courteous. He saved me a bundle on insurance. I appreciate you reaching back out to me. Thank you so much!"
"Michelle, My team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Hank"
Tony P
March 15, 2025
"The staff couldn't be nicer when they are signing you up. That's how sales works. Once it's time to part ways you will see their true nature. Unfortunately, State Farm makes you speak with their Agent regarding everything policy related so if you have an unresponsive or incapable agent (such as this one) you're stuck wasting your time trying to get anything resolved. I had the customer service @ State Farm message this agent multiple times regarding questions about my policy and eventually my cancellation/refund owed...crickets...no surprises. That's how they roll.
If you want State Farm, I wouldn't recommend this location.
-Added pic since they want to pretend they were not my agent. I guess that's one way to redirect. lol."
"Tony, we keep detailed logs of all our calls and customers but unfortunately, we can’t find any record of you or your policy. My team is more than happy to assist you or get you in touch with the correct agency, please give our office a call at (281) 469-5544 - Hank"
L J
March 12, 2025
"Jacoby Hernandez the State Farm agent was very helpful and friendly, he was patient with me answer all my questions that I asked him . I will recommend State Farm to someone who need good coverage insurance!"
"L J, a top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Hank"
T Flowers
March 10, 2025
"Back to my original review, I deleted it because I got a call from the owner if I can change it, but Crystal is rude And I would not recommend working with her! If it is recommended to use the State Farm app in the billing is stating one thing, but you are saying another thing and then her attitude is nasty when trying to explain something! Been with this company for a few years and now I’m just going to switch over because I cannot deal with her attitude anytime with calling the office!"
"Hello Tyler, thanks for taking the time to leave this review. Our staff is well trained on how to handle specific situations like this where a bill is higher due to situations that are controlled by State Farm Corporate, not within my agency or by my team directly. I wish there was more we could do to help with pricing but unfortunately, the insurance industry is controlled completely by factors outside of my office and rules made by the carrier. When I called you last time due to your last negative review, it was to explain that we needed to get you back on track with your State Farm payments to keep you insured. Please give us a call if you need any further explanation. -Hank"
cecile caldwell
January 23, 2025
"Sweetest people who really care💛"
"Cecile, thanks for the review. We appreciate you taking the time to share your experience with our agency. We're always here to help! -Hank & Team"
Chernette Abbs
January 21, 2025
"I had the pleasure of working with Hank Chol and his team at State Farm Insurance, and I can't say enough about the outstanding customer service and professionalism they provided! From the very first interaction, Hank and his team went above and beyond to ensure I fully understood my options and received the best coverage for my needs. They took the time to answer all my questions, made the entire process seamless, and were always available when I needed assistance. It's rare to find a team that genuinely cares about their clients, and Hank Chol's office is a perfect example of that. I highly recommend them to anyone looking for reliable, professional, and friendly insurance services. Thank you, Hank, and the entire team, for making my experience exceptional!"
"Hello, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Hank"
Joel Cummings
January 21, 2025
"This was my first interaction with Hank Chol’s agency. Hank and Brennan are great, both quickly answered all of my questions with clear answers. I had a very good impression of a great agency with who had great customer service and who hooked me up with a good deal on a policy."
"Joel, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Hank"