State Farm® Insurance Agent Hank Chol

"The staff couldn't be nicer when they are signing you up. That's how sales works. Once it's time to part ways you will see their true nature. Unfortunately, State Farm makes you speak with their Agent regarding everything policy related so if you have an unresponsive or incapable agent (such as this one) you're stuck wasting your time trying to get anything resolved. I had the customer service @ State Farm message this agent multiple times regarding questions about my policy and eventually my cancellation/refund owed...crickets...no surprises. That's how they roll. If you want State Farm, I wouldn't recommend this location."

"I couldn't be more satisfied with the level of service and support Jacobe Hernandez provided for my home and auto insurance. Jacobe’s knowledge and attention to detail were evident from the start. He took the time to understand my needs and walked me through every step of the process, ensuring I had the right coverage at a competitive rate. What sets Jacobe apart is his commitment to customer care and clear communication. I felt valued, not like "just another policy." Whether I had questions about policy details or needed assistance with claims, Jacobe was readily available with helpful insights and solutions. He made sure my family and property were well-protected without any hassle. If you’re looking for an insurance agent who genuinely cares and goes above and beyond, I highly recommend Jacobe Hernandez. His expertise and dedication to clients are truly exceptional!"

"Jacoby was very professional, informative, and helpful! His customer services was great. He got me a great deal. He got us full coverage auto insurance, life insurance for me and my husband, and renters insurance for just a few dollars more than what I was paying w/ Geico for just auto insurance. We are so grateful for the time and efforts he put into working on policies!"

"Brennan is great! Had a policy with him because of his service, will use him for the future also."

"Hank and staff, especially Crystal worked diligently with me and my new husband to merge our seperate accounts into one. This allowed us to receive multiple discounts. The Jones family highly recommends Hank and his professional and knowledgeable staff."

"Customer of Hank Chol for over several years, Kashia B. has provided the best customer service I've seen in a long time, very detailed oriented, anticipates my concerns based on initial questions, provides a comprehensive review of our discussions and adds a little more to the table. I'd love to see Kashia take on higher level roles and shift towards mentoring other agents to perform as well as she does. Bravo Zulu!"

"David and Ms Garcia are super helpful, they went above and beyond and found more savings for me. Thank you for your great service!"

"Worst experience in poor customer service and not taken care customer after calling for 4 days."

"I love this office for State Farm! They always give 5 star customer service and answer all of my questions. I’m never waiting for days to get quotes or get explanations on things I don’t understand. Whatever Mr. Hank is doing to keep his employees satisfied and engaged is definitely working because it comes out in how they treat you and the individualized service they provide. There are so many insurance companies out there but I really love the personal service I get from Daisy and the rest of the staff in this office."

"Kashia was so incredibly helpful and respectful. She listened to what I wanted and put together a home/auto bundled quote for me. After sending the quotes, she pointed out that I may want to consider liability insurance since I had a swimming pool. I appreciated her insight and was given an additional bundle discount for adding liability coverage. I didn't even realize I had a blind spot and now feel so much better that I have the proper level of coverage to protect my assets. Was impressed by her knowledge & great attitude. Also, they had the best deal and saved me over $600 - even AFTER I added the additional liability coverage! Highly recommend."

"easy to call and all details have been taken care of."

"On my first visit to the office, the impression and treatment received by Hank and his team was super excellent."

"Had another insurance that was charging me a very high amount, But luckily I found State Farm. The lady that helped me out gave me a stress free rate and couldn’t have gone smoother. I’d recommend this insurance for younger adults for an affordable price."

"I’ve been with State Farm for about two years now and have been very happy throughout this whole time. Crystal is the best and has always made my experience with State Farm great! Crystal is quick and fast when it comes to responding back or helping me with any concerns I have!"

"Big shout out to Hank Chol. Thanks for revealing how bad State Farm customer service is to me. Not only were me and my wife stranded in the middle of nowhere, not only did Hank personally guarantee we would be paid back the money we had to pay some weirdo so we could make it back to civilization, not only did the entire office have ignorance due to Hank’s under the table dealing and sudden, constant unavailability (3+ weeks out of the office back to back? Good job dodging my phone calls as well) to ensure he would never be held accountable, but apparently they also moved my coverage date to when I cancelled them so I wouldn’t receive any refund from the $300+ they charged us for 16 days of coverage. Like a shady slumlord, State Farm is there to stab you in the back and rummage through your pockets. To all those who say Hank treats you like family, I wonder what kind of family they had growing up. If your family were to try and overcharge you on everything and not do anything to help you when you need them, then yeah, that’s an accurate statement. I’d been with State Farm for going on ten years and all it took was Hank Chol and his incompetent troupe of minions to show me how bad the company is."

"Very polite and helpful"

"Great customer service."

"Thank you Daisy for the amazing service and always being able to answer all my questions"

"Thanks to Kashia. I was paying $480 with Geico. now I'm paying $190 with State Farm and I’m Getting the same policy. 5 stars thank you very much. You save me money. 😎😎"

"I LOVE THESE PEOPLE!!!!!!! Several times they have been my brain when I couldn’t even think!! GREAT PLACE!! HIGHLY RECOMMENDED THEM!!! They are my FAMILY!!! 💙💙💙"

"Im glad Daisy and Crystal helped they gave me the help I need"

"Daisy and Crystal are ALWAYS super helpful! any questions/concerns i have they are both always willing to help. super affordable prices and i never have any problems. I definitely recommend Hank Chol-State Farm Office to everyone!"

"I would strongly recommend Hank Chol State Farm. The team always treat me like family. I love Daisy and Crystal super knowledgeable when I ask any question."

"Car was Parked when it got hit in a parking lot. They placed that against me. Car was Parked at a airport and someone keyed it. They put that claim against me. Explain how those are my fault when both times the vehicle was parked??? So when I come back to Texas I got to change back to Texas and Texas insurance every 6 months. I work remotely and travel for work. They assumed that I lived in Florida because I am back n forth from Texas to Florida. I sent them an email with the mailing address for them to send my refund to. They didn't even bother to check the email that I sent to them with the correct mailing address on it. They just assumed and sent it to the wrong address. Then they opened a claim with out my approval.. I didn't even know about it until i called and asked what is this on my record. Be EXTREMELY CAUTIOUS WITH THIS LOCATION."

"I've used Hank Chol and his team at State Farm for many years for home and vehicle insurance and have always received great service during those rare incident claims (vehicle wreck, storm damage to home etc.)."